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Repair Request Services

Sekonic Corporation 

 

Thank you for your purchase of a  Sekonic Industrial meter. As a leader in light measuring devices, we manufacturer some of the most advanced and precision measuring instruments in the industrial lighting industry.  Our products have earned the respect and loyalty from demanding uses around the world. At Sekonic, we believe in high precision products backed with high quality customer service. Below we have detailed our In-Warranty coverage, Extended-Warranty Service and our Out-of-Warranty support.

 

 

Warranty

Sekonic Corporation  offers  a 1 year warranty from the date of purchase on all of our light measuring devices. Upon inspection, if the product is proven to be defective, it will be repaired or replaced free of charge. Following the date of a repair or replacement, the warranty will be extended for 90 additional days or the remaining period of the warranty, whichever is longer.

The warranty does not apply in the following cases: (a) damage to the product due to mishandling, alteration, accident, impact, dropped, sand, liquid or moisture damage, tampering, battery or chemical corrosion; or, (b) failure to follow operating, maintenance or environmental instructions prescribed by the applicable instruction manual or shipping damage; or, (c) damage caused during service performed by other than an authorized Sekonic service center; or, (d) if the product has had its serial number(s) or other identifying data removed.

 

Extended Warranty

Your Sekonic meter includes a warranty card, by registering your meter either by mail or online you are eligible to receive an extended 3 year warranty from the date of purchase (only in the USA). The terms of the warranty are the same as the standard warranty with the addition of the extended time.

Out of Warranty

Sekonic measuring instruments are recognized as some of the most accurate and reliable metering devices available in today’s market. To ensure your meter is repaired  to our factory critical standard, all repairs are conducted by our trained engineers capable of providing the high maintenance standards necessary to appropriately service Sekonic Industrial light measuring instruments. Our service center is managed by our New Jersey office and all repairs are transferred to our Tokyo, Japan office. 

 

To ensure and preserve the accuracy and consistence demanded by industry, government and companies high protocol standards its necessary to check calibration accuracy on a periodic bases. During your repair, your meter will be checked for factory specifications and re-calibrated if necessary under general repair and service. In addition, it is advisable that your meter get checked for calibration standards once a year depending on the application and frequency of use

Calibration measurements and subsequent calibration adjustment and certification are currently preformed in our Japan facility.  As we add more local calibration check labs , we will list them in our dealer list as Calibration Partners. The calibration process can take up to three or more weeks for a complete turn-around. As a courtesy program, we offer loaner units when requested to keep your workflow uninterrupted. Loaner requests can be made by downloading the loaner request agreement form and providing the necessary information to qualify. See loaner request form

Below is a description of our Repair and Services

Repair and Services Request

Select an item ($)

I hereby authorize Sekonic Industrial to perform the above noted repair service at the designated cost which will be paid as per the terms above. I am also aware I am responsible for the costs of shipping my Sekonic C-7000 for repair, Sekonic Industrial will be sending my unit back via standard ground rates.  (You will be contacted if you wish to receive your repaired unit back via alternate shipping for additional cost)

Kindly ship prepaid repair units

to the following address:

Sekonic Industrial

342 Diamond Spring

Denville, NJ 07834

P: (973) 586-4267 F: (862) 209-1919

Thank you! Your request for service has been submitted. Please send your unit to the address to the left.

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